Welcome to Thoughtful Living. Here are some of the questions we’re most commonly asked.
How long will my order take to arrive?
UK standard delivery is approximately 3–5 business days, with express delivery taking approximately 1–2 business days.
EU delivery is approximately 3–5 business days, while delivery to the USA and Canada is approximately 5–8 business days.
Orders are dispatched within 1 business day.
How much is delivery?
UK Standard: FREE
UK Express: £4.95
EU Standard: £14.99
USA & Canada Standard: £23.99
Can I return my order?
Yes. We offer a 30-day return policy, subject to our Return & Refund Policy. Items must be returned in their original condition and packaging.
Please contact us before sending anything back.
What if my order arrives damaged or I receive the wrong item?
Please contact us as soon as possible after receiving your order, with details of the issue. We'll be happy to help put things right.
Can I cancel my order?
Orders can be cancelled within 1 hour of placing your order. Please contact us as soon as possible if you need to cancel.
How can I contact Thoughtful Living?
You can contact us at:
We'll aim to respond as soon as possible.